The Peripheral Presidential Campaign

As an academic, I tend to look at events and news with a mind on theory. Reading news about the current presidential campaign, it occurred to me that I am witnessing an example of the Elaboration Likelihood Model (ELM) in the campaign of Kamala Harris.

It could be called the peripheral presidential campaign because of how it is executed and how people are responding to it.

Simply, ELM says that people process information through two cognitive routes. The central route is used when people are paying close attention or are highly “involved”. In this state they are seeking information and they want it in quantity and detailed specificity.

It is similar to peripheral vision, in which one sees things off to the side and not by looking directly at it. 

The other route is used when people have low involvement, meaning they don’t see the topic at hand as personally relevant or they are otherwise not motivated to do the focused thinking and information processing. This is called the peripheral route. 

When some describe the Harris campaign as appealing to “low-information voters,” meaning voters who do not seek detailed information, I think of low involvement voters and those who are considering the campaign via a peripheral route. 

While all presidential campaigns to a degree appeal to voters with platitudes and general themes for peripheral consideration, the Harris campaign is unique in this regard for several reasons:

  • She replaced her party’s candidate late in the campaign and did not receive an y primary votes;
  • Since being named the candidate more than two months ago she has not held a press conference;
  • She has done only three interviews, all of them brief and with reporters clearly partial to her and yet she offered little substance.
  • Her campaign website for a long time had only donation appeals and little on policy. The recently added “issues” tab discusses policies but in ways that stress contrast (see below) over substance and details. As many point out, she does not answer why her future goals if elected have not been addressed currently while vice president.

Even CNN—not a conservative network—has reported that many undecided voters actually want more details about policies and positions from a campaign promoting “vibes.” Others have criticized the media at large of journalistic malpractice for enabling this peripheral campaign and not insisting on more and detailed responses. Even more troubling than allowing vagueness is not fact-checking and correcting untruths. But to peripheral voters, even truth may not matter. Oxford dictionaries made the adjective “post-truth” the word of the year in 2016. It defines it as “related to or denoting circumstances in which objective facts are less influential in shaping public opinion than appeals to emotion or personal belief.” That describes peripheral processing perfectly. 

While many would say that Harris outperformed Trump in their single debate, the reality is that her debate points were also largely peripheral. Partisans cheered both debaters but the undecided voters who tuned in wanted more.

Vibes could also be called what scholars label peripheral cues, which are what people consider when they are not thinking critically or processing information in the central route. There are seven identified peripheral cues that can be persuasive to people short of detailed information and substantive argument:

  • authority—people are persuaded because of someone’s position or title;
  • commitment—people are persuaded by their perception of a communicator’s commitment to a cause;
  • contrast—people are persuaded when someone sets up uneven points of comparison, i.,e. It’s either this or that or at least it’s not that;
  • liking—people are persuaded by a stressed affinity of a person toward them;
  • reciprocity—people are persuaded by a quid pro quo promise, i.e. if you do this I’ll do that
  • scarcity—people are persuaded by a fear of missing out, a false sense of urgency;
  • social proof—people are persuaded by the perception that others like themselves think or do something.

Again, any politician uses some or all of these peripheral cues when seeking votes. But those messages are usually part of broader appeals that do included specifics. For example, Trump has done more than 50 interviews since Harris became his opponent, and in these and other campaign events he talks about specific policies and results of his past term and details of his plan for another. Harris, meanwhile, as the CNN article and others attest, has offered only messaging that has peripheral impact.

As examples, she refers to her commitment to causes without policy specifics, and when questioned about how her commitment has changed (ion things from fracking to the border), she insists in vague terms that her values are the same. She certainly contrasts herself to her opponent, Donald Trump, albeit not always truthfully, in the hopes of earning votes not on who she is but who she is not. And she strongly stresses liking, with words such as “joy” being an emotive theme devoid of rational clarity.

One thing the theory does say about the peripheral route—it can persuade but only in the short-term. Less than two months from election day, that may be enough and actually the plan of the Harris campaign. After that, anything from rising fuel prices to an unanticipated policy to the breakout of war could make things relevant enough for peripheral voters to start processing things centrally. But at that point no amount of specific information can lead to them adapting their behavior—election day will be over.

The role of PR in post-election civility

Civility has been a hot topic for everyone, both personally and professionally. The lack of civility, particularly on social media but also in face-to-face interactions, has made the concept more front of mind. We think about things more as we lose them.

PR pros can be leaders on the topic of civility.

Civility has been especially an issue in the election that just ended (at least the voting part) yesterday. So it is a good time to consider civility, both as individuals and as public relations professionals. Global PR firm Edelman is counseling clients on how to communicate after the election, as reported in PR Week (subscription required). Hot tip–don’t remain silent, but keep comments to process and not anything that hints of partisanship.

Meanwhile, I can share two resources that can be helpful for both personal and professional civility.

Personal Civility-The Argument Framework

My good friend and fellow Page Society member Michael Merk, CCO of designvox, was drawn into a long dialogue in the comments on a post I made on Facebook. He was into a dialogue with another Facebook friend of mine with whom he was not acquainted. The conversation became a step or two removed from the content of my original post.

As I watched this debate continue on my feed, I emailed Michael privately to apologize that he had been drawn into this back and forth. But he actually was fine with it, and I had to admit I was learning from both participants, although they obviously disagreed. Then, a woman who is part of my Facebook circle, commented that she appreciated the dialogue and had enjoyed reading it, and she noted how rare this was.

I spoke about this to Michael, and he shared with me the Argument Framework, which is a national civic initiative to bridge the divides among us. Michael said it really changed his way of thinking and conversing for the better. The initiative put forward a 5-step approach to civil dialogue that includes a focus on relationships and understanding over winning. I would have to agree that if everyone weighed their next social media post or in-person expressions against this framework, blood pressure would be reduced and mutual understanding would be increased.

Professional Civility–PRSA White Paper on Civility

If we can improve our personal civility, then as public relations professionals we can also perform a great service to society by demonstrating and advising clients and the organizations we counsel to a more civil organizational discourse.

Toward that end, the Public Relations Society of America (PRSA) Task Force on Civility recently released a white paper that serves as a guide to the public relations industry.

The white paper, titled “Modeling Civility: How Public Relations Professionals Can Restore Quality, Integrity and Inclusiveness to Civil Discourse,” makes its case in the introduction:

The public relations profession has not only a professional obligation to respond to this growing crisis of incivility, but a moral one as well. Based on strategies of mutual engagement and adaptation, the public relations sector has the reach and expertise to deliver guidance and positive examples at scale to help institutions and organizations of all types function more effectively and realize their goals.

PRSA Task Force on Civility, White Paper

The PRSA effort then helpfully spells out the causes and effects of increased incivility in society. It then offers concrete strategies professionals in various sectors of PRSA can do to become educated and adept at civil discourse, from the students in PRSSA to the advanced professionals in the College of Fellows.

I applaud this effort by the professional association that represents public relations professionals. I would hope that in time the result will be that PR professionals understand their role is to offer counsel, strategies, and tactical execution that has civility top of mind, coinciding and not conflicting with the objectives of clients and CEOs.

I can end here with a few thoughts of my own as to how and why public relations professionals should take a lead role on civility:

  • we are professional communicators, and the mark of a professional is the decorum and ethics of communication, not just clever rejoinders or snark deemed humorous only to those not offended;
  • while persuasion is a worthy and honorable goal, it must be achieved honorably, with honesty and rhetoric that shows respect for those with whom we engage;
  • persuasion is most effective if publics are drawn in, and least effective when a line is drawn between organizations and the people with whom it engages (i.e. civility is not just a moral obligation, it is a strategic wisdom);
  • the role of public relations in society is to enable informed decision making, which is best accomplished when people are fully and honestly informed;
  • the role of public relations for organizations is advocacy, to clearly and professionally present a point of view. As such the goal is often to ensure a voice is heard and a perspective is understood, not to defeat or suppress another point of view;
  • the normative and empirical theories of public relations stress that its best form is two-way symmetrical or dialogic, not one-way broadcasts and broadsides. Part of the practice then is listening and understanding the public, not just pressing our view upon them.

I often say to my students and clients that every problem presents an opportunity. The deterioration of civility is a problem that presents opportunity on a personal, professional, and societal scale. We can help to improve the conversational landscape in society, we can improve results for the organizations we represent, and we can improve our own interpersonal relationships.

From the Journals: Search Ads, Mobile Politics, Online Sources

Search ad impact, mobile political discourse, and online news source credibility are some of the interesting subjects in current academic journals. Public relations and advertising practitioners don’t have the time, and often the access, to academic journals, so I periodically give a brief summary of articles I find interesting. I provide source information for anyone who wants to access them via an academic library.

Incremental Clicks: The Impact of Search Advertising. Journal of Advertising Research, 51(4), 643-647.
A meta-analysis of several hundred studies revealed that 89% of visits to advertisers’ web sites were the result of search ad campaigns. Obviously this shows the value of search advertising as part of an effective campaign in which an objective is to drive traffic to a product page or other site.

Political Involvement in “Mobilized” Society: The Interactive Relationships Among Mobile Communication, Network Characteristics, and Political Participation. Journal of Communication, 61(6), 1005-1024.
This study looked at how mobile-mediated discourse is related to political participation. Essentially, political participation increases in large networks of like-minded individuals, but decreases when mobile technology is used in smaller homogenous networks. This would indicate that a strategy to increase mobile networks would be effective in efforts to get out the vote.

Source Cues in Online News: Is the Proximate Source More Powerful Than Distal Sources? Journalism & Mass Communication Quarterly, 88(4), 719-736.
Readers have lots of sources of news online–a media site, an aggregator, a bookmarking page, shared links via Twitter or Facebook, and so on. This study showed that highly involved (i.e. deeply interested in subject, more seriously considering content) will consider both proximate and distal sources, or those that are close and identifiable as well as distant or second-hand sources. Meanwhile, readers of low-involvement are primarily influenced by a proximate source. This has interesting implications for messaging as well as a social media delivery strategy to reach and resonate with intended publics.