I listened to a live virtual conversation hosted by Axios today that featured Dallas Mavericks Owner/CEO and TV’s “Shark Tank” host Mark Cuban, and Edelman Public Relations CEO Richard Edelman, well known for his firm’s annual “Trust Barometer.” Michigan Governor Gretchen Whitmer was also slated to join but understandably became sidetracked by the news of the day with regard to the cononavirus response.
Some quick comments that struck me:
Mark Cuban:
“My job as CEO is not to get people back to work as best as possible but to ensure the safety of them and their families.”
“In crisis when you have imperfect information leaders may make imperfect decisions.”
Richard Edelman:
“We have low trust overall and business is the least trusted institution. Business needs to be willing to work with other institutions including NGOs and government.”
“Companies have to speak up now, because they have become the most trusted sources of information, more than media or government.”
“For companies, the right thing was first about protecting employees’ safety and now they have to protect employees’ income.”
“We need to get to a point where Republicans and Democrats have common trust in the same source of facts or we’re in real trouble.”
“Trump is getting it right with regard to frequency, surrounding himself with experts, and doing live stories of heroes. So he’s right in correcting his mistake, but he has to listen to his expert authorities and focus on facts.”
“Tech companies, food companies, and pharma companies will have a big rebound in trust because of how they’ve helped us through this crisis.”
